Overbooked Academy - Refund and Cancellation Policy

Refund and Cancellation Policy

Your learning is 100% Risk-Free! We want you to join an Overbooked Academy program with confidence. For eligible programs, if you are unable to continue due to unforeseen circumstances, or genuinely feel that the program is not useful for your business, you may request a 100% refund of the program fee, provided your request is made within the applicable refund period mentioned below. Depending on your preference and the applicable policy, you may choose to receive the eligible refund in your bank account or request that the amount be adjusted towards another eligible Overbooked Academy program.

1. General Refund Policy

1.1 Full Refund: Eligible programs come with a defined refund period. To receive a full refund, your request must reach us within the applicable time limit mentioned for that program below.

1.2 How to Request a Refund: Please email our Customer Service Manager at payal@overbookedacademy.com within the applicable refund period.Once your request is approved, the refund will be initiated within the processing timeline specified for that program.

2. Program-Specific Refund Policies

2.1 Ultimate Sales Engine Program: Refund Period: You may request a full refund within 20 days from the start of the program OR before Session 4 begins, whichever is earlier.

Refund processing: Eligible refunds will be initiated within 7–10 business days after approval.

Participant transfer:A one-time request to transfer your seat to another participant may be considered if submitted before Session 2 begins. Such requests are subject to approval.

Seat transfer for both USE and GO programs are ONLY for the new participants, meaning those participants who are doing these program for the first time. Seat transfer is not allowed to repeat participants.

2.2 Get Overbooked Program (GO): Refund Period: You may request a full refund within 25 days from the start of the program OR before Session 5 begins, whichever is earlier.

Refund Processing: Eligible refunds will be initiated within 7–10 business days after approval.

Participant transfer: A one-time request to transfer your seat to another participant may be considered if submitted before Session 2 begins. Such requests are subject to approval.

2.3 USE Intensive Program: Refund period: Refund requests must be submitted at least 7 days before the program begins.
Participants who enrol within 7 days of the program start date will not be eligible for a refund.

Refund processing: Eligible refunds will be initiated within 7 business days after approval.

Participant transfer: A one-time request to transfer your seat to another participant may be considered if submitted before the program begins. Such requests are subject to approval.

3. No Refund Programs

The following programs and events are non-refundable. Fees paid towards them cannot be cancelled, refunded, or adjusted against another program:

Small Group Mentoring, Special Group Mentoring, Individual Mentoring or any other Mentoring plans
Accountability Program
Special events, including USE Live, GO Live, GO Forward, GO Retreat, and similar events

3.1 Guidelines for Participation in USE Live and GO Live All paid participants of the Ultimate Sales Engine (USE) program are eligible to attend USE Live at no additional cost. Similarly, all paid participants of the Get Overbooked (GO) program are eligible to attend GO Live at no additional cost, subject to the terms applicable to their respective program.

VIP Tickets:
Mentoring students who received VIP ticket(s) as part of a special offer may use the ticket(s) to attend USE Live themselves or gift them to someone they know.

VIP ticket holders can attend USE Live at no additional cost. However, advance registration is mandatory. The registration form must be submitted at least 2 days before the event date. Participants who do not register within this timeline will not be permitted to attend the event.

Inviting Guests:
Current or past participants of the Ultimate Sales Engine program may also invite people from their personal or professional circle to attend USE Live by paying the applicable participation fee. A separate registration link will be shared for such guest registrations.

Important: Eligibility for complimentary participation or possession of a VIP ticket does not automatically confirm a seat. Registration within the specified timeline is mandatory.

4. Program Changes, Rescheduling or Cancellation

Overbooked Academy reserves the right to modify, reschedule, or cancel a program or event when necessary.

If Overbooked Academy cancels a program, participants will be offered either:
a 100% refund of the applicable program fee, to be initiated within 7 days of the cancellation announcement, or the option to transfer the applicable fee to another eligible Overbooked Academy program.

If a program is only rescheduled or modified rather than cancelled, the applicable options will be communicated to enrolled participants.

5. Need help?

For refund requests or questions regarding this policy, please contact our Customer Service Manager at payal@overbookedacademy.com .

Please mention your name, registered mobile number, program name, and enrolment details so we can assist you quickly.

6. Contact Information

If you have any questions or need to request a refund, please contact our Customer Service Manager at .

7. Changes to this Policy

Overbooked Academy may update this Refund & Cancellation Policy from time to time. Any revised policy will be published on this page.

The policy applicable to your enrolment will be subject to the terms communicated to you at the time of enrolment, along with any subsequent changes that are legally applicable.